Returns & Refunds policy

Refund Policy for "The Chronicles of Chronogarth" Ebook

Thank you for your interest in "The Chronicles of Chronogarth." We understand the importance of customer satisfaction and strive to ensure a positive experience with our digital products. Due to the nature of digital goods, we have outlined our refund policy below:

Eligibility for Refunds:

Defective or Corrupted Files: If the ebook file is defective or corrupted, and we are unable to provide a functional replacement, you are eligible for a full refund.

Accidental Purchases: If you accidentally purchased "The Chronicles of Chronogarth" more than once, we will issue a refund for the duplicate transactions, provided the request is made within 48 hours of purchase.

Non-Delivery: If you fail to receive the ebook due to technical issues on our end, and we cannot rectify the issue promptly, you are eligible for a full refund.

Non-Eligible Cases:

Change of Mind: Due to the nature of digital content, we cannot offer refunds for purchases made due to a change of mind.

Compatibility Issues: Please ensure that your device is compatible with the ebook format provided. Refunds will not be issued for incompatibility issues.

Content Discrepancy: Given the creative nature of "The Chronicles of Chronogarth," personal preferences or perceived quality of content are not eligible grounds for a refund.

Process for Requesting a Refund:

To request a refund, please contact our customer service team at https://chronogarth.com/contact with your order number and a detailed explanation of the issue.

All refund requests must be submitted within 7 days of purchase.

Our team will review your request and respond within the next business day.

Final Notes:

Refunds will be processed to the original method of payment.

We reserve the right to deny refund requests if the ebook has been downloaded and opened multiple times or if the request does not meet the criteria outlined above.

We value your patronage and are committed to providing an enriching reading experience. If you have any questions or concerns, please do not hesitate to reach out to our customer support team.